• General Information
• • Manufacturer
  • ASUS Computer International
  • Manufacturer Website Address
  • http://www.asus.com/au
  • Brand Name
  • Asus
  • Service Name
  • Premium Care - Extended Warranty
  • Product Type
  • Warranty

ASUS Premium Care can create a tailor-made package to protect your ASUS products.

ASUS Premium Care has several levels of coverage to suit your needs. ASUS provide 4 Service Packages: Warranty Extension, Local Accidental Damage Protection, Local On-Site Service, and Battery Service Package. Check the service products below to learn more about ASUS Premium Care.

Warranty Extension

The ASUS Warranty Extension Service Package frees you of these concerns, providing you extended warranty services after your ASUS product's standard warranty expires.

• Subject to activation being completed, your product's warranty period will automatically start from the end date of its standard warranty.
• Except for the change to the warranty period, all other terms will remain the same as the ASUS standard warranty.
• This service package does not cover software, peripherals, free accessories such as a mouse or bag, and customer-induced damage.

Local Accidental Damage Protection

Accidents happen. ASUS Accidental Damage Protection (ADP) helps you avoid repair or replacement costs due to mishaps that occur during normal use of your devices.

• This Service Package service package provides coverage for the following types of accidental damage arising out of normal use: Drops, falls or other collisions, Liquid Damage, Electrical surges, and Accidental breakages.
• The total cumulative costs of repair services claimed by customers of repair services provided under this Service Package service package shall not exceed the Customer purchase price of the Product .
• All components repaired or replaced by an ASUS Service Centre Center will be under warranty for three months or for the remainder of the warranty period, whichever is applicable.

Local On-Site Service

With On-Site Service, an ASUS authorized technician will provide on-site parts repair at your designated location if a problem with your product cannot be resolved via telephone or online support.

• If the problem is not solved remotely, on-site technical support for your product will be arranged with an ASUS Authorized Technician who will be sent to your location generally by the end of the next business day; response times may vary depending on geographic location, spare parts and local service availability.
• If the product fails during normal and proper use within the coverage period of this service package, ASUS will repair or replace the defective parts of the product, or the product itself, with new or reconditioned parts or products that are functionally equivalent or superior to those originally supplied.
• If defective parts are replaced under this service, then you agree in advance to transfer the ownership of the replaced defective parts to ASUS.

Battery Service Package

ASUS Battery Service Package (BSP) is an extension to the period of coverage of the standard battery warranty. With this warranty package, a replacement battery will be provided if your laptop battery has defects.